How Quality Can Dictate Price in the Service Industry

In the service industry, one business basically provides the same service as another business. Take the valet business for example, they all take your vehicle and move it to a central location until you return, when the valet retrieves your vehicle and brings it back for you. This is the basic process for all valet services. So what can set one company apart from another? Simply stated, it is quality. It is the extras that they put into the service that separates one company from their competition.

Every service industry must understand what they can do for their customer that is above and beyond the basic service. This becomes even more important when you want to sell your service not simply based on the service you offer but also by the extras. These extras give you the opportunity to sell your service at a higher price. These extras to the service truly cost nothing on a day to day basis but add value to your customer. Yes, there is the potential for extra expenses in training the staff to complete these added touches to the service but generally they are limited and more than pay for themselves over time. However, these extras cannot be something that is simply talked about, they must be present everyday in the service. Not only will your current customers be looking for this higher level of service, your service can and will act as a form of advertising your service. This is truly how you dictate your price in the service industry. Offer added value to the basic service, provide those added values and let potential customers see the service in action.

In order to get to a point where you have control over pricing there are a few things you need to do. First, understand what your basic service is. This may seem like a simple thing but it is essential in determining what your extras are and what you can sell as extras. Second, what does your competition offer in terms of added value to their services? This is true in a business whether it be service, manufacturing or retail, you must know your competition. Third, really spend time determining what value added aspects you can provide in order to differentiate your company. Keep in mind that with the ever changing world of technology, this may be every changing as well.

In the global market of today and with competition being at such high levels, you have to find ways to take your service business to a level that sets it apart. As stated in the beginning, anyone can offer the basics, it is the extras that will help your business thrive and grow.

Online Business Services Classifieds Will Go Along Way In Resolving Manpower Issues

In these advanced ages of state of the art technologies and avant-garde contrivances, it is matter of mere seconds, before you can lay your hands on pertaining and precise information on virtually anything you need from Manpower to real estate and from Tours and Travels to IT and software.

If you have been looking for a specific thing, as well as the added advantage of getting the stuffs instantly and precisely, the Online Business Services Classifieds absolutely are a best place to discover what you need. The Indian service industry is increasingly becoming aware of the power of the internet to get work done and save loads of time, resources and effort at the same time.

Not only management personnel and agents, but these Online Business Services classifieds let you search for apt talent in whichever niche industry segment you necessitate. No matter if you need an item, or have one to trade, the World Wide Web can be the most excellent place to come across relevant solutions.

It should also not come to you as a surprise that a lot of people are not going to be able to find what they were in search of, and would in basic terms go lacking, without such business classifieds which simplify their search endlessly. And what is the best part of indulging into such Online Business Services Classifieds is the fact that you can get response from the Indian service industry in real time and can attract Manpower pertaining to various arenas such as: – Management, IT, software, Consultants, Agents, Tours and Travels, Real Estate and a lot more.

These online business services classifieds makes the chore of finding a job very easy and not to mention that it proffers pretty good results. With a bit of intricate research on the World Wide Web you will be able to lay your hands on precise and pertinent information relevant to Indian service industry.

However the sheer number of alternatives accessible will sweep you off your feet and you will be perplexed as to which service provider or web portal to choose. It is easy just enough to whether or not you moderate for a particular occupation, from examining the sales promotions. You will often times also understand what the wage will likely be. This can eliminate the want to apply for careers that may not be compatible with your needs. Looking for shelter is difficult feel.

This is because all these grouped web pages serve up since one stop destination for the buyers as well as sellers. You only need to try to find the global popularity and excellent providers in the on line classifieds internet pages where you can placed your sales promotions safely and with overall locality and contact facts. You could grasp this specific while ability to build up your individual labeled web page and begin a source of income. So if you are looking for fitting Manpower, you should consult the internet at the earliest as it is the only place where you can compare various web portals for their functionality and reach and choose the best amid the rest.

Times Are Changing for the Service Industry

The meltdown of the financial system, collapse of the housing industry, massive unemployment, and the lingering recession we find ourselves mired in. These are the factors that are going to change the service industry forever, for the better I believe.

Service based businesses are going to find that people are going to spend money, but, they will reserve the expenditures for companies or individuals that they genuinely like and treat them as valued customers.

The days of not caring if a customer calls you back or gives your company name as a referral are over. Those two things will soon be the difference between life or death for a service business.

Mrs. Smith will tell friends that you are a great service provider if in fact you are a great service provider, it will take more than a low – low price to get the job, it will take excellent service and a skill set that includes listening and customer service.

Referrals are gold and having customer reviews are absolutely necessary, as necessary as a business card and a website.

If you believe that time is money you soon will find that the time spent getting to know Mrs. Smith will be invaluable. People do business with people that they like or a business a friend of theirs likes.

Timely arrivals at jobs, friendly demeanor, respectful tone, and real compassion for the problems you are there to help solve. These people have called you for help and they do not need the fast talking, rub their nose in the problem, and take as much money as you can get and run approach.

Be a real person and relate to the problems at hand. Give your opinion as a real opinion not slanted at making as much money as you can, but better slanted toward the customer getting the absolute best service at the best price.

A win – win situation. For the customer, they get value and quality, for the business, you get a customer that will refer your company, will be happier with the final results, and be a repeat customer for the long term success of your business.

The reality today is that consumers have had a hard time surviving, as have many businesses, the level of disposable income may be less but the needs that a consumer must fulfill have not changed, if anything that cost has gone up.

Your service, although needed, if considered a luxury can be put off until better economic conditions prevail. You as a service professional need to elevate the value and quality of the services you provide along with the personal touch of being genuine and friendly. Personal touches will win repeat customers.

Your customer will spend money, your job is not only to provide a great service and customer experience it is to provide a great value to your customer.

Challenges in the Customer Support Services Industry

Every entrepreneur knows the importance of the quality of customer support services. Although in the customer service industry a myth is developing that outsourcing the customer services will not give the desired result, this industry is growing incredibly in South Asia. Mostly progressive companies are recognizing the potential and turning towards outsourcing their customer services departments to call centers located at different regions. These call centers are the main contact point for their customers. Most prominently this industry is growing in Pakistan, Philippines, and India.

In the adverse global economic condition like others, call center industry is also facing lot of challenges. To keep consistent quality of services the most alarming global issue is the retention of staff. The reasons and solution to retain them is different in Asia as compared to rest of the world. There are two important factors in the retention process i.e. incentives and motivation. The priorities differ between agents, especially in South Asia. The balance between incentives and motivation is the dominant factor in the retention of agents. There is a considerably high ratio of agents give priority on positive relationships among the team, supervisors and managers over incentives. It is equally important to chalk out a customized plan for individual agents to find out what they value most. One size fits all approach does not work in this industry.

I don’t run outbound call center but to my understanding another possible reason of turnover is the stress in outbound call center environment. Because of the use of sophisticated technology, agents don’t get time to recover from the stress in between awkward call from an unhappy customer or the stress due to performance targets. The performance targets sometimes put so much pressure that agents start bragging the customers to achieve their targets. The stress build up can also lead to illness and promote non-attendance.

Another challenge in call center industry is measuring the quality of services provided by your agents. The difficulty is due to the fact that mostly instead of complaining to the call center or the company directly, customers tell their friends of their bad experiences. So how will you measure the quality of service? Mostly companies are using surveys to get the opinion of their customers. There are other resources which can be used along with surveys. Among those forums, social media platforms and product reviews sites are on top. I experienced a little improved result when contacting all the customers who put negative remarks on forums and commented on the product reviews sites. On approaching them I offered the best solution to their concern that the company could afford. In most cases it is acceptable to the customers converting them again a happy customer. It is still important to measure the level of satisfaction and the best way to accurately know is to ask your customer directly at the time of first interaction.

Few call centers measure the quality of their service and the customer satisfaction level by assessing the average call handling time, time to answer a call, and the number of contacts by a customer to resolve the issue. But at times this method will not show the correct picture. All these methods depend on the products and services such as technical support services which may require a lengthy call to properly resolve the issue. Same could happen with customized products where during the first call some verification is required and it may only be possible to resolve the issue on second call. Also satisfying a customer only during first interaction is not enough. To earn a considerable satisfaction level customers need iterative positive experience from the contact center. Developing business relationship, trust and credibility takes time and it cannot be developed overnight.

The first step in improving the quality of customer support service is to improve your relationship with the employees. Involve them in major decision making, give them the feeling of ownership and acknowledge their achievements. It will help in increasing their morale and loyalty. Inspiration is an important factor in improving the role of your employees towards their commitment to high level of excellence and professionalism.

Besides satisfying existing customers on their interaction, it is also a good idea to keep their interest alive in the company. There are various avenues to stay in touch with your customers and prospective clients. There are companies who bombard their customers with chain of strong sales messages which in turn adversely affect customers’ reaction. There is no harm in sending a few softer sales messages. If possible, phone contact and face-to-face interaction is more effective.

In this turbulent economic time customers tend to look for low cost alternatives and it is becoming hard to keep their interest in your products and develop their trust in the company. Now the question is how you can keep your customers satisfied and maintain their confidence. The first and foremost thing is that your front line champions of customer service should be well trained to listen to and understand the customers’ requirements and concerns. For this purpose a weekly performance reviews with all your agents are very helpful in maintaining the minimum required standards. This is very important to quickly and effectively resolve customers’ issues. In resolving the issue exceeding their expectations and make the process simple and easy will further enhance their interest and confidence in the company.